Our Commitment To You
1. We promise a safe space to be tattooed, pierced, or receive any service we offer:
- We have cameras in all public areas
- You may always bring friends with you for your comfort and safety.
- You will never be asked to remove clothing without a valid reason and being offered proper coverings.
- We will discuss what you can expect before anything is done and you can ask questions and explain if you are not 100% comfortable with something.
- We will offer you a privacy screen if needed, and you can invite a trusted person to be with you.
- We can have a second member of a preferred gender present during consultations if they are in a sensitive area.
- There are no cameras in the screened off areas.
We will never use your data for any reason but for contacting you for service related reasons (promotions, to confirm or change appointments, health and safety, aftercare, etc.)
- No artist or member of Ink Den will ever make sexual or inappropriate comments at any point before, during, or after your appointments.
- No clients will be permitted to make sexual or inappropriate comments to artists, team members, or other clients at any point, or publicly online or on our social media accounts.
- If you feel like a team member or client we work with has done or said something inappropriate - please contact Jenna at inkdenkw@gmail.com
2. We will ALWAYS do our best to respect pronouns, preferred names, and your specific needs as an individual, whether you are non-binary, trans, 2SLGBTQIA+, are POC/BIPOC, if you have mental or physical limitations, if you have anxiety, depressions, PTSD, ADD/ADHD, or any other form of mental health - we promise to be respectful, accommodating, welcoming, and to do the best job possible, Every. Single. Time.
3. We want you to LOVE your tattoo or piercing: if you're unhappy with the work, reach out to us within 14 days and we will do our best to do whatever possible to ensure you are as proud as we are.
4. We guarantee our work: we offer a 90-day touch-up on most tattoos if needed - please remember that no tattoo heals perfectly and we do not offer touch-ups on hands, fingers, knees, feet, elbows, or any other areas our artists advise you against.
5. Our quotes won't change: if we give you a price for a single session tattoo, we will honour our original quote.
6. Unfortunately, Ink Den is located in a basement, and we don't have the means or infrastructure available yet to make our space fully accessible. Because of this, we're willing to make arrangements to come to you, or find a space where we can tattoo you if you can't access our unit.
